FAQ

13 months warranty(extension available) for all machines parts excluding the print head and other consumable parts.

Based on our test and records,5000 hours.

Yes, our machines can print varnish.

Customers pay for the returning freight. If the parts are tested and confirmed not human damage,Rainbow will responsible for the shipping back freight. For Rainbow agents, we suggest ordering extra spare parts to minimize the downtime.

Our Rainbow printers have stirring or circulation system inside, it will minimize the sediment of white inks and printhead clogging.

We haves professional English engineers, they can provide online after-sale service via WhatsApp, Teamviewer, video call, etc.

Around 9-15ml. And for 1 liter ink, it can print 70sqm.

Normal formats will do, such as jpg., png., tif, pdf, ai., eps., etc.

Yes, our software has the spot white option that can make embossing.

For the best print result, we suggest printing T-shirts with at least 50% cotton.

Yes, UV printer can print almost all the materiais, even mugs. Andthe printed products are ultraviolet-proof waterproof and anti-scratch.

Yes, just one button, the cleaning will be done automatically.

Yes, we have extra rotary tray for customer to print mugs and bottles.The tray can be easily adjusted to print curved objects. UV DTF stickers solution is also recommended.